Amazing! Lots of fun for everyone, good excursions, etc. With the upgraded room we were assigned a personal assistant so we thought that this representative had something to do with that, and that we were required to meet with him.The first morning, we spent about 45 minutes talking to the man that had greeted us upon our arrival the night before. It is much nicer than before. The teens and kids clubs at the other Hard Rocks are great! All of the beaches are on the lagoon/cove, which is a wonderful place to snorkel and swim. Not too fun for singles as the majority of people are couples or groups, Still a lot of opportunities to have great vacation. Nestled in a private beachside cove, the resort is your stagehand for exotic adventures, luxe poolside lounging and world-class dining, pampering, and shopping. Estimado Naxxer I, Muchas gracias por haber escogido a Hard Rock Hotel Riviera Maya como su destino vacacional. Special shout out to "Super Mario" who made extra effort at the rock climbing wall to open the advanced routes and then came to meet me to open the wall at an off time as an extra activity for myself the last day of the trip. I'm not sure about the spring break policy. Esperamos regresen pronto para recibirlos nuevamente con alfombra roja y consentirlos como se merecen. Review tags are currently only available for English language reviews. While the food was good, the service was below average. This is the version of our website addressed to speakers of English in the United States. We stayed at Heaven. For the days we were there, we were not only very well taken care of, but we made some great friends! Tripadvisor performs checks on reviews. Any help that we needed, they were only a phone call or a text away. Facilities as well as the great service we provide are focused on creating unforgettable memories. Cleanliness at max level, great rooms, great place from where going to visit famous archeological sites.SPA and Gym great! Spend your day savoring the perks that come . The individuals that are taking the time to make sure your vacation is everything you want it to be are not the people that are making money from the fees you paid for your trip. THEY WERE AMAZING! Thanks Mr.Jan to you and your team. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. With the azure waves of the Caribbean Sea as your stage, you can kick it like a rock star at the All-Inclusive Hard Rock Hotel Riviera Maya. La comida y las bebidas de lo mejor, cada uno de los restaurantes son especiales y deliciosos, el nico detalle fueron los postres que me parecieron un tanto simplones, pero no por ello quede insatisfecho. Looking to go end of March, do they have a Spring Break policy? Is there any new info on (ta && ta.queueForLoad ? los chicos de animacin todo el tiempo hacindonos pasar un buen rato. Saludos Juan RiveraGerente General Hard Rock Hotel Riviera Maya, Esta es la versin de nuestro sitio web destinada a quienes hablen espaol en Argentina. hicimos un tour con resort creditsque no imaginabamos hacer CHICHEN ITZA!! They're great resorts! Tipping is a must and should not be overlooked.This resort was everything that it claims to be! more. Blue Bay Travel is a Member of Midcounties Coop Consortium (ABTA P4796). Holiday like a rock 'n' roll star at Hard Rock Hotel Riviera Maya, located on Mexico's shimmering Caribbean coast. There are several pool areas and many beaches. You will be treated with respect by all right from the moment you arrive. La habitacion muy buena, amplia y comoda. Complimentary private roundtrip airport transfers for up to 6 passengers when booking a Rock Royalty room category ($93 value; 5-night minimum stay required) See The Show at Hard Rock Hotel Cancun, the ultimate all-inclusive experience in the heart of the famed hotel zone. Best vacation! Id like to know particularly about wifi at the resort. I visited the (ta && ta.queueForLoad ? Prices are the average nightly price provided by our partners and may not include all taxes and fees. The team at Hard Rock work very hard to make sure every detail of your stay is taken care of. caribbeanwarehouse.co.uk is a Travel Agent offering for sale holidays from various Principals and Tour Operators acting in the capacity of their Agent. View deals for Hard Rock Hotel Riviera Maya - All Inclusive, including fully refundable rates with free cancellation. The next day we were without water for a couple of hours (no big deal because we were not in the room) so they must have been having some issues with their water lines.FOOD & BEVERAGESThere are 9 restaurants, 1 caf, and 2 poolside snack huts. 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Review collected in partnership with Hard Rock Hotels & Casinos. High quality while very fun! Cabe mencionar la gentil atencin de este equip de animacin, todos muy serviciales Rubn, Vctor, Jay, Jack, Nicky Jam, Noemi, Maritza, Chihuahua y Mario.Muchas gracias de parte de nosotros a las lindas y cariosas seoritas de The Cavern, Alison, Carito, Karina e Isabel, en especial a Berenice que nos ayud a ubicarnos un poco mejor.Ms, Hola mathiasurizar1, Mil gracias por tomarse el tiempo de compartir sus excelentes comentarios para Hard Rock Hotel Riviera Maya. I'm pleased to know you had a wonderful time at Hard Rock Hotel Riviera Maya and we successfully exceeded your expectations on so many levels!. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. tooloon- do you have any additional information you learned on your visit? They also have golf cart shuttles that were always available.CHECK-IN/FRONT DESKYou are greeted, quite literally, with drinks upon check-in. Please see our partners for more details. We let it run for several minutes to purge the lines and it cleared up. Elevated amenities include 24-hour in-room dining and supremely . el entretenimiento fue increble, Super mario y el tour de snorkel son un super mix. UK-based call centrepacked with travel experts, Keep your money safe withATOL & ABTA protection. Or, its not always the whole story on things. Check-in was very quick and our luggage was delivered to the rooms very promptly.BE AWARE! Also, I am very happy to read that our band members had the opportunity to deliver you our amplified service by providing you a personalized experience under the most high quality standards in order to create authentic experiences that Rock. Not wanting to be rude, and alleviate the stress of this constant persistence, we ended up giving in to their 90-minute spiel. Estimada Rebeca R,Agradecemos enormemente sus excelentes comentarios y nos llena de gusto saber que tuvieron una fabulosa experiencia! Si sos residente de otro pas o regin, seleccion la versin correcta de Tripadvisor para tu pas o regin en el men desplegable. es el paraiso.La atencion de su gente , lo maximo Grandes recuerdos de Nicky, Sarahi (SURF PADDLE) , Benito, Miguel. We had 2 assistants assigned to us, one in the morning and one in the evening. The adult side was being worked on. This third person then gives you another 15 minute spiel to sell you a week-long vacation to come back to the resort. We were a little confused as to who did what at the resort when we first arrived. For instance, the kids club at Hard Rock Cancun has a small water park / splash pad and tons of games and toys inside. The former Spa side now called Heaven is not open yet only the Cove or Family side is. This is going to be an awesome resort once it's 100% complete and up and running. Great value offers youwon't find anywhere else. Designed & developed in Stoke-on-Trent by Blue Bay Travel. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Tony was a very large part of our vacation, and our words cannot express how amazing he was. Antonio and David. Juan R, Director General en Hard Rock Hotel Riviera Maya, respondi a esta opinin, Esta respuesta es la opinin subjetiva del representante de la direccin, no de TripAdvisor LLC, Juan R, General Manager en Hard Rock Hotel Riviera Maya, respondi a esta opinin, Jan_Hundrieser, General Manager en Hard Rock Hotel Riviera Maya, respondi a esta opinin, Opinin obtenida en colaboracin con Hard Rock Hotels & Casinos. I am also looking for some information on this resort (the website has very little detail). Una de las mejores experiencias, desde la bienvenida es un lugar que esta lleno de detalles que dejan un buen sabor de boca y dan ganas de regresar una y otra vez. Our collection features hundreds of hotels from across the Caribbean. Sabemos que pudo disfrutar al mximo de nuestras instalaciones y que la calidad del servicio de nuestros band members permitieron que su estancia fuera simplemente nica. David was just as exceptional, we just did not have as much contact with him.The other benefits of Rock Royalty include ironing service, nightly petit fours, additional menu items to order to room service (great benefit), spa tub preparation in your room, 25-minute couples massage, VIP check-in, late check-out, access to Rock Royalty areas (a private pool and a couple of beach areas), in-room espresso machine, and a beach bag.ROOMSOur room(s) had the same layout, with one having a slightly better ocean view than the other. Expected 100% completion is December - January. Dear Ralph32707, Thank you for taking some time to write such an excellent review, we are delighted to read your positive and touchy comments, that make us grow up in our outstanding service and warmness that make us different.Everybody at Hard Rock Hotel Riviera Maya knows the importance of having special guests like you. Lo maximo !!!! This vacation was one of our all-time favorites. Do you have to make reservations for the dinner restaurants? Jan_Hundrieser, Director General at Hard Rock Hotel Riviera Maya, responded to this review, Lock in the lowest price from these sites, Joyful week-long stay. Me entere que hay una chica encargada de esas cosas, hace un trabajo maravillso, se llama mariana.Toda la atencin increble, ama de llaves siempre al pendiente.Mis respetos para todos y cada uno de los que laboran en el hotel!Todos se merecen un gran aplauso y el reconocimiento de la comunidad turstica, uno de los mejores destinos de la Riviera MayaMUCHAS FELICIDADES! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. ms. Los funcionarios del hotel son muy respetuosos y serviciales. I went to take a bath one night and the water was yellow/brown. Si tratta di un Bed&Breakfast, ubicato nel quartiere Miraflores, uno dei pi belli di Lima. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-53744990', '');}, 'log_autolink_impression');Hard Rock in Riviera Maya? The service you receive from the resort staff on the beach is amazing! To use our mobile site, please enable JavaScript. A little respect will take you to the next level at this place as the team will work very hard to make your stay unforgettable. Sabemos de antemano que todos nuestros band members se caracterizan por brindar un servicio de alta calidad para poder as crear experiencias dignas de un Rock Star. I have checked out the website and found many answers but have found that the information on resort websites do not go into great detail with information. How are the Teen and kids club at other Hard Rock Hotels? where you wait for 15 more minutes to get your excursion certificate.In summary if you are not interested in purchasing a "time-share" type vacation plan, you can save yourself some major frustration and tell them NO up front.RESORT CREDITSYou will receive resort credits with your room that you can use towards the purchase of certain excursions, in resort purchases, spa treatments, cabanas, upgraded wine and upgraded dinners. You walk on new smooth sand with a gradually decline into the water. Guests praise the helpful staff. Rest assured all our staff will know about your comments that encourage us to keep on rocking. We told him that we were not interested, but he would not leave us alone. There were other wines to purchase at the restaurants, but I had brought a few bottles, so I never tried the other wines.POOLS, LAGOONS & BEACHESThere are many different options for lounging by the water! la ubicacion muy buena. Heaven (577 guest rooms) and Hacienda (687 guest rooms.) The market muy bueno, pizzeto excelente atencin, zen increble.nos encanto el show de Teppanyaki, mis felicitaciones a todos los chefs.El espectculo de Michael Jackson fue fenomenal!Todos en el hotel son muy lindos. I don't drink so I don't know about beer or alcohol sorry. Xcacel Lote 1, Manzana 18, Plano 2 Puerto Aventuras Catalonia Riviera Maya, Puerto Aventuras 77782 Mexico. He was also very encouraging to everyone at all levels, Dear Michael F, Wow! It is pretty much first come first served. The chain would get caught-up frequently (in both of our rooms,) and you would have to go in and giggle the handle or lift the back and un-tangle it. inclusive cuando requeramos un cambio de habitacin para una mejor vista, nos ofrecieron la mejor opcin. The first and second men were very nice, but this third guy was an arrogant jerk. We were traveling with our 2 adult children, so we had booked 2 of the Deluxe Gold rooms. The adult side was being worked on. Hello, I visited the Hard Rock Riviera Maya 2 weeks ago for the day prior to opening. Consult con nuestros socios para obtener ms detalles. Hola 232adolfoa,Mil gracias por regalarnos un poco de su valioso tiempo para compartirnos de su experiencia, es un gusto saber que llegamos a cumplir con todas sus expectativas y que su estancia estuvo llena de Rock!, sus comentarios nos ponen muy alegres y nos animan a seguir trabajando para asegurarnos que su estancia sea inolvidable y nica. There are lots of fish to see without the concern of strong currents.We reserved a cabana (Bali bed) 7 out of the 10 days we were there, and it was fabulous! Joyful week-long stay. His professionalism and kindness are second to none. Av. While they are very nice, and seem like they are there to assist you with your stay, they are salespeople plain and simple. Esta opinin es la opinin subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Hard Rock Hotel Riviera Maya believes you deserve more than just variety, you deserve the best. Copyright 2004-2022 Blue Bay Travel Ltd. Tubimos un muy buen tiempo en familia. Both sides are beautiful and have their own flair, but the Hacienda side is very loud, active and busy. This was the only dinner that was a little disappointing. There were many couples there and those I asked, felt this was one of their best trips of their lives. Pregunt a mathiasurizar1 sobre Hard Rock Hotel Riviera Maya, Informar que la respuesta no es apropiada, Escribi una opinin el 30 de septiembre de 2016, Pregunt a Naxxer I sobre Hard Rock Hotel Riviera Maya, Escribi una opinin el 29 de septiembre de 2016, Pregunt a Milena Z sobre Hard Rock Hotel Riviera Maya, Pregunt a NimAdress sobre Hard Rock Hotel Riviera Maya, Pregunt a Adolfo Juan A sobre Hard Rock Hotel Riviera Maya, Escribi una opinin el 28 de septiembre de 2016, Pregunt a Rebeca R sobre Hard Rock Hotel Riviera Maya, Hacienda Del Mar 7-15BR Villa Full Staff By RMH. Fabulous! For example, the charge to reserve a cabana on the beach is $200US. Have 3 early teens & a 10 y/o. Nature & Wildlife Areas 2. Aventura was the resort that charmed us enough to buy a membership in 2002, and it's revamp as a (ta && ta.queueForLoad ? I cannot thank them enough! The VERY best benefit was the personal assistant. I dive in the ocean and cenotes several times - good experienceMore, Hello Eugene K, it has been such a pleasure having you with us and we truly appreciate your positive comments. The sleek and stylish Deluxe Partial Ocean View room at Hard Rock Hotel Los Cabos gives your wedding guests 522 square feet of space to relax in. And it all starts with the ingredients locally farmed produce, highest quality prime USDA meats, fresh premium seafood every dish chef-crafted to be something delectably different. Todos fueron muy amables con mi hijo pero el que se saca un 10 y fue el mejor "Lyon" Perea del equipo que anima, cuando practicaron snorker, aparte de saber mucho de vida marina, se not que tiene paciencia con los nios. WiFi and parking are free, and this resort also features 2 outdoor pools. Pena que no pudimos ir a sus clases de guitarra o su tour pokemon pero no tuvimos tiempo debido a otro compromisos. What else is there to do near Hard Rock Hotel Riviera Maya? Before we arrived, I had connected with one of their vacation planners, Abnner. Todos fueron muy amables con mi hijo pero el que se saca un 10 y fue el mejor "Lyon" Perea del equipo que anima, cuando practicaron snorker, aparte de saber mucho de vida marina, se not que tiene paciencia con los nios. It is very gratifying to hear you had a great experience at our hotel as we work constantly to get our guests satisfaction.Cannot wait to your next visit!ALL IS ONE Jan HundrieserGeneral Manager Hard Rock Riviera Maya. We act as The Midcounties Co-operative in connection with the sale of travel products. Arrivati dopo tante ore di volo, essendo mattina, siamo andati subito a fare colazione e siamo rimasti piacevolmente stupiti. Each room has a 2-person jetted spa tub, balcony with chairs and a hammock, bed/sleeping area, large flat-screen, table and chairs, plenty of shelves for random storage, large built-in dresser, double sink, toilet, large shower, generously stocked refrigerator/bar, plenty of 1-liter water bottles (we never drank the water from the faucet), and a few snacks. Pretty cool area and it looked quite busy when I was at Hard Rock Cancun a few weeks back. The quality of everything has been better than the expectations.Great food, at any time, great music but, even more important, great staff!! Which places are best for scuba & snorkeling near Hard Rock Hotel Riviera Maya? Probably best to go right to the source for information. !Marvelous Shows every night.If I have to highlight a not super top issue..the beach. but with a fantastic blue sea and beautiful fishes up to the beach. We will probably start seeing more info on TA forum about the resort now that the soft opening is happening. The food was always fresh, and the service was always friendly! Book with Confidence. (The only exception is that the restaurant Tora has a family section for dinner the other restaurants and lounges are adult only.) If we had, I am sure they would have fixed it no problem. This site requires Javascript, please enable it again. No tienes tiempo para aburrite con todas las actividades del dia, aquaman, bola loca, quiz de musica, tour de monos, escalar, etc. Unless specified as the operator, The Midcounties Co-operative is the agent of ATOL Protected Tours and other principles. After you turn him down, you are given yet another piece of paper to go to yet another desk. Look forward to more details before we get there Jan 31. Make sure that our band members will know about your experience.ALL IS ONE Jan Hundrieser General ManagerHard Rock Riviera Maya. Hard Rock Hotel Riviera Maya features stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas that is surrounded by marine life. When you pay you will be supplied with an ATOL Certificate. In hindsight, we would have just paid for the trip ourselves!On the second morning of our vacation, we spent 2 HOURS (not 90 minutes) sitting through the sales spiel with the second representative. Once you think you have told this second guy no enough times, you are taken to a desk to receive your excursion coupon. Not too fun for singles as the majority of people are couples or groups, Still a lot of opportunities to have great vacation. Our son was ill during several days of our trip. The food is awesome and never ending. Thanks. Desde la recepcin todo el personal nos hizo sentir importantes. Heaven is much quieter, and children/families with children are not allowed on that side of the resort, the pools or beaches/lagoons. Ask IdahoTravelers about Hard Rock Hotel Riviera Maya, Ask 213kurtw about Hard Rock Hotel Riviera Maya, Ask FabFlorence about Hard Rock Hotel Riviera Maya, Ask Ralph32707 about Hard Rock Hotel Riviera Maya, great family resort, service, something for everyone, Ask Michael F about Hard Rock Hotel Riviera Maya, Hacienda Del Mar 7-15BR Villa Full Staff By RMH. We are a Member of ABTA which means you have the benefit of ABTAs assistance and Code of Conduct. Is the climbing wall tower still there? Los precios representan el precio promedio por noche proporcionado por nuestros socios y pueden no incluir todos los impuestos y cargos. http://www.aicmeetings.com/e-brochures/HRHRivieraMaya. Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera Maya, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Es muy grato saber que tuvieron una excelente experiencia. Book today to discover sunnier skies. These are the best experiences near Hard Rock Hotel Riviera Maya: These places are best for scuba & snorkeling near Hard Rock Hotel Riviera Maya: The most popular attraction types near Hard Rock Hotel Riviera Maya are: Which are the best experiences near Hard Rock Hotel Riviera Maya? (This was the ONLY rude person we encountered the entire time we were in Mexico but he took the cake!) I am really interested to see any improvements made to the lagoon and "beach" area. Dear, IdahoTravelers.Thank you very much for your valuable time in order to share such a detailed review. If you arrive with a smile and a happy to be there attitude the team at the Hard Rock Riviera Maya will take care of the rest. More adult fun family friendly! Pena que no pudimos ir a sus clases de guitarra o su tour pokemon pero no tuvimos tiempo debido a otro compromisos. nice review, it is so great to hear that we have met your expectations, here at Hard Rock Hotel Riviera Maya, is a excellent new that you were treated wonderfully and you have such a good opinion of us. I dive in the ocean and cenotes several times - good experience, Ask Eugene K about Hard Rock Hotel Riviera Maya. We ate at Zen (Asian flair Teppanyaki), Pizzeto (fired brick-oven pizza), The Market (breakfast buffet), Friday (Mexican style breakfast buffet), Ciao (Italian), Toro (steak house), and had room service from Los Gallos (Mexican cuisine.) Hard Rock Hotel Riviera Maya: Hard Rock Hotel Riviera Maya - Read 18,306 reviews, view 13,943 photos, and find great deals for Hard Rock Hotel Riviera Maya at Tripadvisor We stayed from December 20th through the 29th at The Hard Rock Riviera Maya. He booked our Chichen-Itza outing, and helped me with all of the pre-arrival questions that I had. Qui tutto curato nei minimi dettagli, dalla reception alle camere, dalla colazione ai servizi offerti alla clientela. Alegria Spa by Catalonia. While we were told by our travel agent that tipping is included at an all-inclusive, to us that is simply not the case. Everybody in Hard Rock Hotel Riviera Maya send their regards hoping to have you back soon and make you feel like a Rockstar again.ALL IS ONE Jan HundrieserGeneral Manager Hard Rock Riviera Maya, This is the version of our website addressed to speakers of English in Malaysia. - 18.306 opiniones y 13.941 fotos de viajeros, y ofertas fantsticas para Hard Rock Hotel Riviera Maya en Tripadvisor I send our regards hoping to see you soon and make you feel again like a Rockstar.Sincerely,Jan HundrieserGeneral ManagerHard Rock Hotel Riviera Maya, Went with multiple families with ages 5 up to 70's. They're very lively and fun resorts but not in the spring break sense. The second was with the water in the jetted spa. Thats why we rock every day to create wonderful times. Getting from Heaven to Hacienda is a very easy walk either from the front entrances or the beach walk. Using resort credits, this meal was $85US. We had another outstanding stay over the Christmas season, Dear member, Thank you so much for taking the time to post your review regarding your last stay at Hard Rock Hotel Riviera Maya; I am thrilled to read your kind words about our food offer and entertainment, but specially your remarks on service quality; it makes all the hard work worth it every second. There are new Bali beds, palm trees, lots of loungers and they are working on the rattan like umbrellas. Looks pretty cool! He booked our excursions, arranged for our daily cabanas, made sure that we had everything in our rooms that we needed, made dinner reservations every night, and arranged our transportation back to the airport. Carolina at the little big club is always on her game. Cannot wait for your next visit to pamper one of our valued rockstars!Warm regards Jan HundrieserGeneral ManagerHard Rock Hotel Riviera Maya. Alternatively, you may use, Puerto Aventuras Hotels and Places to Stay, Heaven At The Hard Rock Hotel Riviera Maya. It does say "rock climbing". They showed up immediately. The teens Cave is called "The Cavern" I believe. The family side was near 100% completed. The first was with the toilet. I am at the resort right now and can answer some of your questions. Taxes and fees that are shown are estimates only. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We were there as part of a small convention. If you do not have kids under the age of 18, I suggest you stay on the Heaven side. Al llegar los chicos del staff nos recibieron muy amablemente, en recepcin Amor fue un amor!, muy atenta. Expected 100% completion is December - January. If you use your resort credits, it costs $40US/day. Muchos gracias to Damian, Fer Ivan, Panana, and Alex! Antonio was the gentleman that had the morning shifts, so he was the person that helped us the most. This room has a private furnished balcony that features a sofa and an outdoor spa tub to soak in while listening to the sound of waves. You are still required to pay 20% of the cost of the item, but the credits will save you money during your stay. Puerto Aventuras Golf Club is minutes away. Regarding the Lagoons: They have done a lot of work to them. Todo el personal fue siempre muy amable y atento, nunca hicieron falta toallas ni entretenimiento. The two rooms were still on the same floor and very close to one another. Everything went perfectly, the staff just great and food was excellent. The Lagoon no longer has a step down into it. All the flights and flight-inclusive packages on our websites are financially protected by the ATOL scheme. Dear FabFlorence, We are really thrilled to know we have been able to create special moments to you and your family. If you are a wine drinker, you might want to pack your own though. ***This is my one and only negative remark*** Along with front desk staff, you are also greeted by a Resort Service Representative. What they DONT tell you up front is that these people represent a company called Legendary Vacation Club. Ancient Ruins 1. You do not have to make dinner reservations. una maravilla! This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. I would have skipped this and had dinner at one of the restaurants instead.CUSTOMER SERVICEThe customer service at the resort was outstanding! Amazing made to order sushi that you can just grab and go!The drinks were at every turn, from the front lobby to the beaches to the pools to your room. Saludos cordialesJuan RiveraGerente General Hard Rock Hotel Riviera Maya. I would also like to know if they have kept the "lagoon" type pool/beach area that Aventura Spa Palace had? Cannot wait to see it this next June when we travel there! Service and staff was exceptional, never had to wait for anyone to offer drinks etc. The food was all pretty wonderful. Only in a certain area, or all over the resort? In particular I want to know if the teen club even exists anymore (it's not mentioned on the site at all), and does it have video games, air hockey, etc? The luxurious Heaven at Hard Rock Hotel . Other services such as hotels or flights on their own may not be protected and you should ask us what protection is available. Deseamos enormemente nos visite nuevamente para continuar ofrecindole el servicio que se merece y disfruta tanto. One thing that was a little odd, but didnt matter to us, was that the toilet closet/room was not completely enclosed.We had two very minor issues with the room. What did it look like on your visit? Restaurants & Bars. All 4 of these young men went out of their way to make our days flawless and wonderful! 140 Reviews. AMENITIES: Float Bar: Pizzeto Restaurant: Frida Restaurant: Zen Restaurant: The Market Restaurant: Sun Bar: Ipanema Restaurant: Lobby: Kids Club: Pools: Convention Center Personalised award-winningcustomer service since 2003. ETC. Tripadvisor les hace controles a todas las opiniones. The cove is protected by a sea wall from the open water and waves. Also, do you know the brands of beer and alcohol that will be served? Live large at the Hard Rock Hotel in Riviera Maya and enjoy the very best of paradise for your entire family. Los impuestos y cargos que se muestran son solo aproximados. Hola NimAdress,Muchas gracias por compartirnos su experiencia acerca de su ultima estancia en Hard Rock Hotel Riviera Maya, sus comentarios son muy importantes para nosotros.Nos complace saber que su estancia estuvo llena de rock. Cabe mencionar la gentil atencin de este equip de animacin, todos muy serviciales Rubn, Vctor, Jay, Jack, Nicky Jam, Noemi, Maritza, Chihuahua y Mario. 9 minutes from Hard Rock Hotel Riviera Maya. In return we would receive 4 tickets to Xcaret, and we would only have to pay $80US for transportation. This resort exceeded our expectations on so many levels! Saludos cordiales Juan Rivera Gerente General Hard Rock Riviera Maya, Increble atencin en el Hard Rock RIVIERA MAYA desde que llegamos una amabilidad de todo el personal, muy atentos y hacen q uno se sienta como en casa, fuimos a pasar mi cumpleaos lastimosamente el primer da mi madre tuvo un accidente y quiero agradecer a todos x estar al pendiente en especial al Dr. Hugo Trevio por todas las atenciones, a Ivn y Ery de Relaciones Pblicas, a Fer Ivn en la seccin playa realmente una atencin de primer nivel, a los chefs por agasajarme el da de mi cumpleaos y a todos de verdad muchas gracias porque a pesar del accidente que sufri mi mam puedo disfrutar con su ayuda de mis vacaciones, lo recomiendo una y mil veces ms La comida en The Marker deliciosa y gracias a todos, Muchas gracias por venir, esperamos verlo pronto para consentirlo como todo un Rockstar!Jan HundrieserGerente GeneralHard Rock Hotel Riviera Maya. Deseamos verlos pronto para as poder consentirlos y seguir viviendo la experiencia de Rocker!Saludos cordiales,Juan Rivera Gerente generalHard Rock Hotel Riviera Maya. Can't wait to go back! Regarding your feedback with the only person who was rude to you during your whole trip you can rest assured since I will personally address this matter to prevent any similar episodes in the future.I very appreciate your kind preference and thank you for choosing Hard Rock Hotel Riviera Maya, it has a been a privilege having you here and we all would be delighted to have you once again in order to carry on with the royalty treatment and pamper you as Rockstars!.Best Regards,Jan HundrieserGeneral ManagerHard Rock Hotel Riviera Maya, If you are looking for a great place to enjoy a vacation Hard Rock Riviera Maya is a spot to consider. We never called it in to maintenance. Saludos cordialesJuan RiveraGerente generalHard Rock Hotel Riviera Maya. There is NO QUESTION that we will return to the Hard Rock Resort Riviera Maya! View Map. If you try it, you won't be disappointed. We were on the 2nd floor in rooms 2241 and 2221 (ocean view was in 2221). You can use $160 of the resort credits, and pay the remaining 20% so you only pay $40US.ROCK ROYALTYIf you upgrade your room to Rock Royalty, you will receive several VIP services. The resort cab was pretty below average. Disfrute muchsimo la estancia. After we left him, he called our room several times, hunted us down at our beach cabana, and stopped us in the lobby. This is the version of our website addressed to speakers of English in the United States. Este negocio utiliza herramientas de Tripadvisor (o de uno de sus Socios de recoleccin de opiniones oficiales) para alentar y recolectar las opiniones de los huspedes, incluida esta. What are the most popular things to do near Hard Rock Hotel Riviera Maya? Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLcertificate. Reciba un saludo por parte de todo la banda de Hard Rock Hotel Riviera Maya y esperamos ansiosos su prxima visita. Cumple con las expectativas, grandioso lugar. more, You seem to have JavaScript disabled. All the packages we sell are covered by a scheme protecting your money if the supplier fails. I read somewhere they were doing some sort of construction and making it more "beachy" but I don't remember where I read that and don't have a clue if that was just a rumor or not. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-53949790', '');}, 'log_autolink_impression');Hard Rock , the plans they have and everything I've seen that they are doing to the place convinced us to buy in again last year LOL. Unbelievable!! We found 16 things to do for you near Hard Rock Hotel Riviera Maya. One great tip if you love sushi is Zen 2 Go located in the main lobby bar at Heaven every evening. The family side was near 100% completed. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-53832576', '');}, 'log_autolink_impression');Hard Rock Riviera Maya 2 weeks ago for the day prior to opening. It will start with Sergio as you arrive and they take your bags to the room. Top it off with endless top-shelf liquor . At check-in, we upgraded our room to the Rock Royalty Deluxe Platinum. Nos es grato saber que disfrut de nuestras instalaciones al igual que nuestro servicio nico e inigualable. more. Hard Rock Hotel Riviera Maya: Inolvidable Cumpleaos de mi hijo!!! Show more. Esperamos verlo pronto para consentirlos como verdaderos rockstars. Victor and his entertainment crew will keep you as busy and you want and then some. Al llegar a la habitacin una tina de hidromasaje y todo es muy confortable y limpio. I asked Tony to take a look, and he called maintenance. Thank you very much Abnner!One thing that I feel very compelled to mention is tipping at the resort. Their professionalism, hospitality and kindness will never be forgotten.ROMANTIC DINNEROn our last night, we participated in one of the romantic dinners on the beach. Marcella, Elias,Cosme and the public relations team are incredible. Hard Rock Hotel Riviera Maya. Free? I will break my review down into categories, as this is going to be a lengthy one.GENERAL RESORTThere are two sides to this resort. Here is a link to a online "brochure" with a lot of new details including a page with brief mention of the kids amenities. http://www.aicmeetings.com/e-brochures/HRHRivieraMaya. Tony arranged for the resort physician to come to our sons room, and then was able to reschedule our Xcaret excursion that we missed due to his illness. 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