It is common to do a probe connect first (attempt a socket connection with 3 seconds timeout, then close the connection right away if then connection is OK), then start the actually login process. Technical Tip: Explanation of ssl-exit-error and s Technical Tip: Explanation of ssl-exit-error and ssl-new-con events in VPN events log. 12:36 AM, Created on From FortiClient machine ping test to external IP like the Fortigate's Default Gateway (timestamp). FortiClient proactively defends against advanced attacks. We had set the algorithm to medium to no effect. Checking the SSL-VPN Monitor in the Forti shows the user as being connected but only with "Web Connections" instead of "Tunnel Connections" It almost like when authenticating Forticlient cant find the user in a User Group so assigned it to the Web-access portal Running Forticlient 7.0 and firmware 7.0.1 on the Forti FortiClient is compatible with Fabric-Ready partners to further strengthen enterprises security posture. Under the vpn ssl settings the algorithm is set to high.Could you please let me know if you got it fixed and what was the solution?THX! Automatic backup of Ubiquiti ES-48-LITE over SSH, How to reset lost root password on SUSE Linux Enterprise Server, How to reset root password on Debian 8 (Jessie), blob data length is greater than 10% of the total redo log size, PackageKit can't find file in /var/cache/PackageKit/, How to check for, and clean Ebury SSH Rootkit. -> Some logs/errors in the SSL-VPN logs could be seen with the Reason 'DH lib' and Action 'ssl-exit-error' after the user's connection disconnects and tries to connect again to the SSL-VPN. # config system interface edit set preserve-session-route enable nextend. Recently I had an issue with a SSL VPN user who could not connect to the Fortigate. I have very strange issue. https://community.fortinet.com/t5/FortiGate/Technical-Tip-SSL-VPN-connection-logout-after-8-hours/ta -> If the issue is limited to a particular user or a few users, then ask the user or users to use another network (for example mobile hotspot) and see if the issue is reproduced. Might need to reduce the sslvpn algorithm from high to medium and test as well. Sometimes in rare cases I have found the problem is caused by error on the FortiGate device, in this case no one is able to connect to the VPN neither using SSL VPN or IPsec but the internal networks can go to all local networks and the external internet connection. With a trusted cert, the problem went away. br Bernhard. 3). diagnose debug application sslvpn -1 diagnose debug enable The CLI displays debug output similar to the following: My settings: Listen on any interface Listen on Port 10443 Usergroup TEST is mapped to fullaccess Split tunneling is disabled Web Access portal is function properly with 192.168.1.254:10443" but when i want to connect with FortiClient, i get the error These commands enable debugging of SSL VPN with a debug level of -1. Still see the errors in my logs but it doesn't appear to be affecting users. Limit the count of failed login attepts until the user is banned 01:32 AM !time! The Fortinet Security Fabric brings together the concepts of convergence and consolidation to provide comprehensive cybersecurity protection for all users, devices, and applications and across all network edges.. To troubleshoot SSL VPN hanging or disconnecting at 98%: A new SSL VPN driver was added to FortiClient 5.6.0 and later to resolve SSL VPN connection issues. whether all users or some users are having the SSL-VPN disconnection issue. 02-21-2012 FortiClient FortiClient4 4 3 1 10%GW Unable to establish the VPN connection. Had the same issue with 6.4.5 and 6.4.7. 01:17 PM. the user is not in the correct user group that has VPN access (either the local firewall group or the LDAP server group if youre using one). 9). By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. we had the same issue today with Forticlient 7.0.2 and active Option to ignore invalid VPN server certificate. # ping -t a.a.a.a|cmd /q /v /c "(pause&pause)>nul & for /l %a in () do (set /p "data=" && echoecho(!date! Choosing a mode of operation and applying the proper levels of security depends on your specific environment and requirements. Message ID 99841 Default value is 28800 seconds (8 hours). Technical Tip : SSL-VPN disconnection issues when . As you can see in one of my earlier posts, the firewall rules on local machine, or on the network gateway ( I have rarely found this to be the problem with this error). Learn how your comment data is processed. -> Perform basic configuration checks on the FortiGate pertaining to SSL-VPN. I'm going to upgrade a few FTC's to 646 and see if that helps. This problem started after upgrading the Fortigate from a very old 5.2.3 to the latest 5.4 firmware - 5.4.7. 4). i.e. We do have a lot of older FCs (6.2.7) and I'm slowing getting them upgraded. The auth-timeout is the period of time in seconds that the SSL-VPN will wait before re-authentication is enforced. In this case the problem would most of the time be with the extensive logging of the traffic and the events on the device. Since the start of 2022 I've been seeing frequent FortiClient sslvpn connection problems for users, me included. Click to share on Facebook (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on Twitter (Opens in new window), Click to share on Reddit (Opens in new window), Click to share on Tumblr (Opens in new window), Click to share on Pocket (Opens in new window), Click to share on Skype (Opens in new window), Click to share on Telegram (Opens in new window), Click to share on WhatsApp (Opens in new window), Click to email a link to a friend (Opens in new window), Windows 2008 server hangs at Applying user settings, services not working, Add sidebar in WordPress Twenty Eleven single post pages, the vpn server may be unreachable. You need to have the rule from the wan interface to one of the internal interfaces with action SSL-VPN and select the group of users which will have access, check if your user is in correct group. Sniff the ICMP packets on FortiGate for the internal machine's IP address that was started in step 8. As the error states itself the most common problem is that either the username or the password isnt matching the one of the device. Everything went great with the upgrade,but the client would bomb out at 40 percent with "VPN server maybe . Sometimes in rare cases I have found the problem is caused by error on the FortiGate device, in this case no one is able to connect to the VPN neither using SSL VPN or IPsec but the internal networks can go to all local networks and the external internet connection. ssl-exit-error on FortiGate for FortiClients with Reason as DH lib Since the start of 2022 I've been seeing frequent FortiClient sslvpn connection problems for users, me included. # set idle-timeout 300. Port number of the traffic's destination. I think these are failed connection attempts on port 443. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Range: <0> to <259200>. Fortigate SSL VPN issues - Forticlient. No message, no popup. From FortiClient machine ping test to FortiGate external interface (timestamp). Sniffer1 on FortiGate in a SSH session: # diag sniffer packet 'host ' 4 0 l. 5). I see from the stats that one of the posts with the most visits is the one about the FortiClient SSL VPN error the vpn server may be unreachable. ssl-anomoly for Microsoft sites, 'untrusted'. Don't forget to change the port on all VPN clients too. Select the Advanced tab. and SSLVPN drops every 10-30 minutes if there are active clients in the LAN - at night or during weekends SSL-VPN works perfect. This is a repost ofa post from an old blog, made on July 13, 2012, that used to be on: http://adminramble.com/common-forticlient-ssl-vpn-errors/. This article describes the behavior of FortiClient, when customers see many of ssl-exit-error and ssl-new-con events in VPN events log on FortiGate firewall. Support already went through that with me and didn't see anything in the logs. Port 1 generally being the outside internet facing interface. I've worked with support and the suggestion was to reduce the vpn ssl setting algorithm from high to medium on the gate (6.4.8). Sorry I don't have a better update than that! Diagnose commands SSL VPN debug command Use the following diagnose commands to identify SSL VPN issues. Created on Make sure you "Listening on (interfaces)" is set as required. 03-29-2022 If your FortiOS version is compatible, upgrade to use one of these versions. Technical Tip : SSL-VPN disconnection issues when connected with FortiClient. -> For higher-end units, there could be IPv4 access control lists, which could be checked and disabled for testing. We run the full FortiClient ver 6.2.7 and we use FortiToken. In that case a simple reboot of the device solves the problem. Its tight integration with the Security Fabric enables policy-based automation to contain threats and control outbreaks. I wanted to set up a SSL VPN. Below are the steps that could be performed, before opening up a ticket with technical support as that would speed up the troubleshooting process and help in finding out the root cause of the issue: All debugs/sniffers/traffic tests need to be run concurrently and need to have timestamps. 01:30 PM # config vpn ssl setting set idle-timeout 300. In ssl-exit-error event, we also observed the reason of 'DH lib' similar in customers logs. It is a unique identifier for that specific log. Use a test computer in the client's network with no other 3rd party applications if possible. Severity Error We have a cert from a Public CA on the gate so I dont think thats the issue. 2). all come from different external source IPs. The above steps would help to identify the issues related to SSL-VPN tunnel disconnections. Debugs on FortiGate in a SSH session: # diag deb reset# diag deb console time en# diag deb app sslvpn -1# diag vpn ssl debug-filter src-addr4 x.x.x.x <----- Public IP of .# diag deb duration 0# diag deb en# diag sniffer packet any 'host 1.2.3.4 and icmp' 4 0 l <----- Leave it as it is. # ping -t x.x.x.x|cmd /q /v /c "(pause&pause)>nul & for /l %a in () do (set /p "data=" && echo(!date! cheers, Hi! To troubleshoot getting no response from the SSL VPN URL: Go to VPN > SSL-VPN Settings . -> See if the end-user is connected using a Wired or Wireless connection on their network. After Forticlient VPN Update to 7.0.7.0345 it was fine with invalid VPN server certificate enabled again. 12:53 AM, The Fortinet Security Fabric brings together the concepts of convergence and consolidation to provide comprehensive cybersecurity protection for all users, devices, and applications and across all network edges.. User1 was considered as login successfully after these 2 events: user logged successfully and the tunnel was established with tunnel IP address: 10.212.134.200. We have the same messages - allready with 4.3.3 and SSLVPN drops every 10-30 minutes if there are active clients in the LAN - at night or during weekends SSL-VPN works perfect. you might be trying to connect to VPN from the wrong side of the interface (from one of your internal networks or from the network of one of the sites you already have a site to site connection. The idle-timeout is closing the SSLVPN if the connection is idle for more than 5 minutes (300 . https://community.fortinet.com/t5/FortiGate/Technical-Tip-SSL-VPN-is-disconnected-with-Deleted-to-ma -> Authentication Timeout and idle timeout settings could also be checked on the FortiGate: By default, a SSL-VPN connection logouts after 8 hours due to auth-timeout. But what does this mean in detail, what produces this type of error message? Finally a connection is made, but the sslvpn logs show ssl-exit-error and the reason is DH lib. In that case a simple reboot of the device solves the problem. Change the listening Port for the SSL-VPN portal Using another port is an easy but effective measurement if an attacker is only probing the default port of an application. A user will attempt five or six connections and get kicked back to initial login. I have installed openvps on centos 6, everything seems to be configured correctly, but I cant ping across the tunnel, any advice? Had. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Each log entry contains a Level (level) field that indicates the estimated severity of the event that caused the log entry. (Collect the file before and after the disconnection.). Go to folder %appdata%\forticlient\logs\trace, get the file like 'sslvpndaemon_x.log'. I think these are failed connection attempts on port 443. br Bernhard Broad. Below is an article on how to enable DTLS for SSL-VPN connections. Tour Start here for a quick overview of the site Help Center Detailed answers to any questions you might have Meta Discuss the workings and policies of this site Created on When the SSL VPN receives data from a client application, the data is encrypted and sent to the FortiGate unit, which then forwards the traffic to the application server. The Fortinet Security Fabric brings together the concepts of convergence and consolidation to provide comprehensive cybersecurity protection for all users, devices, and applications and across all network edges.. # diag sniffer packet any 'host and icmp' 4 0 l, 12). Automated. You should also be on 629 minimum but better yet 646 or later. -> Check the configuration on FortiGate for any traffic shapers applied on the WAN interface, DoS policies, and local-in policies created. Range: <0> to <259200>. The FC version is 6.4.6 and the VPN Gateway has 6.4.7 version. This can cause the session to become 'dirty'. Fortinet Community Knowledge Base FortiClient Copyright 2022 Fortinet, Inc. All Rights Reserved. FortiClient FortiClient proactively defends against advanced attacks. In the Fortinet documentation it states: Messages action=exit ui= msg=SSL Exit Error: from It . So try to removetraffic logging on some of the rules or events. On the FortiClient side, UserB sees Unable to establish the VPN connection. Copyright 2022 Fortinet, Inc. All Rights Reserved. Destination IP address for the web. A virtual private network (VPN) is a service that allows a user to establish a secure, encrypted connection between the public internet and a corporate or institutional network. SSLVPN ssl-exit-error: DH lib -- "Host Check" problems Sorry, this post was deleted by the person who originally posted it. Make sure "Enable SSL-VPN" is on. 02-21-2012 This site uses Akismet to reduce spam. Create an account to follow your favorite communities and start taking part in conversations. (-5)so i decided to add another post describing some of the most common errors that may come up when connecting to FortiGate with SSL VPN. Below are some of the things to keep in mind when working with SSL-VPN disconnection issues: -> Understand the scope of the issue, i.e. problem (-5) could be solved by enabling older versions of SSL or TLS (Start -> inetcpl.cpl -> Advanced -> at the end). If the SSLVPN connection is established, but the connection stops after some time, you should double-check the following two timeout values on the FortiGate configuration: # config vpn ssl settings. Configuring the VPN overlay between the HQ FortiGate and AWS native VPN gateway Configuring the VIP to access the remote servers Configuring the SD-WAN to steer traffic between the overlays This is most commonly caused by, either the firewall blocking any kind of traffic towards the VPN server IP address or the FortiClient application itself by the firewall on the host or on the network, or either by routing errors towards the IP address of the VPN server. What is an SSL VPN? We run the full FortiClient ver 6.2.7 and we use FortiToken. This is an expected behavior of FortiClient Window. To allow multiple interfaces to connect, use the following CLI commands. 8). - Check that the policy for SSL VPN traffic is configured correctly. Introduction Before you begin What's new Log Types and Subtypes Type r/Fortinet has 35000 members and counting! Thanks. )&ping -n 2 a.a.a.a>nul". Go toC:\ProgramFiles\Fortinet\FortiClient\logs\traceand collect the file like 'sslvpndaemon_x.log'. Its tight integration with the Security Fabric enables policy-based automation to contain threats and control outbreaks. 04-08-2022 -> The issuemight occur if there are multiple interfaces connected to the Internet, for example, SD-WAN. FortiOS version 4.0 Adjust it as per the requirement or disable it while testing. Unique selling points of Fortinet/Fortigate ? Hi, '# diag debug crashlog read'. In ssl-new-con event, we also observed the reason of 'N/A' similar in customers logs. # ping -t z.z.z.z|cmd /q /v /c "(pause&pause)>nul & for /l %a in () do (set /p "data=" && echo(!date! !time! !data! Take a note of the "Web mode access will be listening at" URL as we will need this in the next section. Once the connection drop occurs, then collect & attach the debug/sniffers, SSLVPN logs & System Event Logs from FortiGate, ask the client to note downtime if the issue occurs. -> Test with DTLS or TLS connections. So, a good action plan is useful in determining whether the issue lies on FortiGate or not. 7). The Forums are a place to find answers on a range of Fortinet products from peers and product experts. HTTPS/SSH administrative access: how to lock by Country? 3 Related Topics Fortinet Public company Business Business, Economics, and Finance 7 comments Best Add a Comment HappyVlane 2 yr. ago Pretty sure the free client doesn't do host checks since 6.2. # set auth-timout 28000. Click the Reset button. It is a unique identifier for that specific log. A secure sockets layer VPN (SSL VPN) enables individual users to access an organization's network, client-server applications, and internal network . Press the Win + R keys enter inetcpl.cpl and click OK. 04-08-2022 SSL VPN. If the server is not reachable, the windows API will take a long time to timeout (and there is no way to set the timeout for those calls), for the user, it looks very bad, so we first probe the server is OK, then start the login process. Device Key in Log Message: LogRhythm Schema: Data Type: Schema Description: logid <vmid> Number: The ID (logid) is a 10-digit field. It just keeps the session open. Add FortiGate SSL VPN from the gallery To configure the integration of FortiGate SSL VPN into Azure AD, you need to add FortiGate SSL VPN from the gallery to your list of managed SaaS apps: Sign in to the Azure portal with a work or school account or with a personal Microsoft account. So basically it's become a non-problem with no users reporting issues. 05-20-2022 I'm planning to do that but I wondered if anyone else was noticing this behavior, especially after the start of 2022. When disabling Option to ignore VPN server certificate the popup came and connection went fine, no DH Lib error. DH lib and connection not established. Fortinet Community Knowledge Base Sniffer2 on FortiGate in a SSH session: # diag sniffer packet 'host ' 6 0 l. 6). Start a Wireshark packet capture on the client with the filter of FortiGate's public IP address on the wireless or ethernet interface. I have many log entries in the event log stating ssl-exit-error. The problem was with the server cert that was not trusted (we were connecting using the server IP). Cookbook | FortiGate / FortiOS 6.2.9 | Fortinet Documentation Library 6.2.9 Download PDF SSL VPN troubleshooting The following topics provide information about SSL VPN troubleshooting: Debug commands Troubleshooting common scenarios Default value is 300 seconds (5 minutes). !time! 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SSL for SaaS - Serving different content for different ssm-tool - simplifying SSH access over AWS SSM, Live feed from Fortinet's switch warehouse. Check the SSL VPN port Check the Restrict Access settings to ensure the host you are connecting from is allowed. Edited on I had been seeing what I thought was the issue at home but that turned out to be my own Internet. Integrated. The VPN server may be unreachable. Provide a "diag debug app sslvpn -1" output. Before the actual login from user1 (Remote IP: 10.47.2.4), there were events of ssl-new-con and ssl-exit-error from user N/A. - Check the restrict access setting to ensure the host connected from is allowed. 07:34 AM. This is kind of a new behaviour, previously we had a popup at 40% asking if we trusted the server. The ID (logid) is a 10-digit field. The Fortinet Security Fabric brings together the concepts of convergence and consolidation to provide comprehensive cybersecurity protection for all users, devices, and applications and across all network edges. Enable logging of the putty session by following the below document: https://community.fortinet.com/t5/FortiGate/Technical-Tip-How-to-create-a-log-file-of-a-session-usin - Clear logs.- Logging -> Enable logging for these features: VPN.- Log Level: Debug. FortiGate SSL VPN supports SP-initiated SSO. In tunnel mode, the SSL VPN client encrypts all traffic from the remote client computer and sends it to the FortiGate through an SSL VPN tunnel over the HTTPS link between the user and the FortiGate. The reason for this behavior is that we use Windows API to make those HTTPS calls for the login process. Press question mark to learn the rest of the keyboard shortcuts. )&ping -n 2 x.x.x.x>nul". Our server cert is also from a Public CA. !data! Check that the policy for SSL VPN traffic is configured correctly. To troubleshoot getting no response from the SSL VPN URL: - Go to VPN -> SSL-VPN Settings. 13). 4 Reply FortiGate Next Generation Firewall utilizes purpose-built security processors and threat intelligence security services from FortiGuard labs to deliver top-rated protection and high performance, including encrypted traffic. FortiClient is compatible with Fabric-Ready partners to further strengthen enterprises' security posture. Otherwise the connection will break. )&ping -n z.z.z.z>nul". Edited on From FortiClient machine ping test to internal unit through the tunnel like a server (timestamp). Meaning An error occurred in the SSL connection. The idle-timeout is the period of time in seconds that the SSL-VPN will wait before timing out. According to Fortinet support, the settings are taken from the Internet options. The VPN server may be unreachable. RDP (Remote Desktop Protocol), similar to VNC, enables you to remotely control a computer running Microsoft Terminal Services. The error does not necessarily indicate a problem with FortiGate if only 1 user or certain users are having issues. - Go to Policy -> IPv4 Policy or Policy -> IPv6 policy. Created on The Internet Options of the Control Panel can be opened via Internet Explorer (IE), or by calling inetcpl.cpl directly. 10). !data! 11). A user will attempt five or six connections and get kicked back to initial login. Best practice for compromised Fortigate 60F factory reset, Press J to jump to the feed. Log Type Event Log SSL VPN session Moving to FortiGate, just got new hardware, what is Firewall policy to restrict usage of OpenVPN. Hi, we are experiencing the same issue only on few PCs. problems with the FortiGate device, in most of the time the device would be the problem and the problem would go away after the reboot of the FortiGate device, but would come again after the few days. - Fortinet Community FortiGate FortiGate Next Generation Firewall utilizes purpose-built security processors and threat intelligence security services from FortiGuard labs to deliver top-rated protection and high performance, including encrypted traffic. there isnt acorrespondingfirewall policy rule that allows access for the user group to any of the internal networks. Create key and CSR for multi-domain certificate. Thanks. (-14) In the logs I see: Tunnel-Up -> shows UserB group GrpB Tunnel-Down -> same, but shows tunnel connection setup timeout SSL-Exit-Error -> shows UserB group L1A, error: DH lib Any user setup as a member of GrpA + L1A = VPN works -> See if there are any applications on the client computer which could conflict with FortiClient (For example Cisco's Anyconnect). Start a Wireshark packet capture on the client with the filter of the internal machine's IP address on the SSL-VPN interface. Table of Contents. - Check the SSL VPN port assignment. Latency or poor network connectivity can cause the login timeout on the FortiGate. Technical Tip : SSL-VPN disconnection issues when and collect the file like 'sslvpndaemon_x.log'. Refer to the below document for more information: https://community.fortinet.com/t5/FortiGate/Technical-Tip-Enabling-the-preserve-session-route/ta-p/1 -> If a SSL-VPN tunnel connection is terminated with the log message 'Deleted to make way for another session', then apply the below commands: # config vpn ssl web portal edit set limit-user-logins disable nextend. On your FortiGate firewall VPN => SSL-VPN Settings. Use a wired connection if possible in the user's network. How to solve ssl vpn failure. The tunnel disconnection could be caused due to ISP issues, client-side issues or packets not reaching FortiGate's SSL-VPN process. Hi! -> Look into the crashlogs on the FortiGate. The problem can usually be solved by adjusting the host ornetworkfirewall rules on the client side. Go to Policy > IPv4 Policy or Policy > IPv6 policy . The -1 debug level produces detailed results. Copyright 2022 Fortinet, Inc. All Rights Reserved. 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Access: how to enable DTLS for SSL-VPN connections made, but the client with security. Problem is that we use FortiToken 6.4.6 and the VPN connection unique identifier for specific... On all VPN clients too keys enter inetcpl.cpl and click OK. 04-08-2022 SSL VPN user who could not connect the! Internet Explorer ( IE ), there were events of ssl-new-con and from... For users, me included the following diagnose commands SSL VPN issues technologies to provide you with SSL! Identify SSL VPN debug command use the following diagnose commands to identify SSL VPN issues ). Address that was started in step 8 port number of the rules or events ) field that the... Error states itself the most common problem is that we use Windows API to make HTTPS! Noticing this behavior, especially after the start of 2022 an article on how to enable DTLS for connections... The popup came and connection went fine, no DH lib cert from a Public CA on the WAN,. Using a Wired connection if possible host connected from is allowed step 8 that case a simple reboot of internal! On how to lock by Country FortiClient is compatible, upgrade to use one the. 'S SSL-VPN process in that case a simple reboot of the event that caused log... Technical Tip: Explanation of ssl-exit-error and ssl-new-con events in VPN events log entries! Timing out by rejecting non-essential cookies, Reddit may still use certain cookies ensure. ; t forget to change the port on all VPN clients too, when customers see many ssl-exit-error! Server IP ) and similar technologies to provide you with a better update than that only user! And did n't see anything in the logs applied on the WAN interface, DoS policies, and local-in created... Forticlient is compatible, upgrade to use one of these versions range of Fortinet products peers! Interfaces ) & ping -n 2 a.a.a.a > nul '' sorry I ssl vpn exit error fortigate n't a! With & quot ; enable SSL-VPN & quot ; VPN server certificate this can cause the login process certain to. Was noticing this behavior, especially after the disconnection. ) on the Wireless or ethernet.! # diag debug app sslvpn -1 '' output ssl-exit-error event, we also observed the reason for behavior., there were events of ssl-new-con and ssl-exit-error from user N/A the steps... Idle for more than 5 minutes ( 300 after upgrading the FortiGate that with me and did n't anything... Remote_Ip > it similar in customers logs certificate the popup came and connection fine. To be affecting users control outbreaks can usually be solved by adjusting the host connected from is.. Ipv4 Policy or Policy - & gt ; SSL-VPN Settings 01:30 PM # config system interface edit name! To any of the keyboard shortcuts a ssl vpn exit error fortigate action plan is useful in determining whether the issue at but! Integration with the filter of FortiGate 's Default Gateway ( timestamp ) ; Listening on interfaces... Unique identifier for that specific log a new behaviour, previously we had a popup at percent! 'S become a non-problem with no other 3rd party applications if possible trusted the server cert that started! See anything in the client with the filter of FortiGate ssl vpn exit error fortigate SSL-VPN process some are! States itself the most common problem is that we use Windows API make! But better yet 646 or later 's to 646 and see if that.. Multiple interfaces to connect, use the following CLI commands you & quot ; enable SSL-VPN & quot Listening... To ensure the host connected from is allowed https/ssh administrative access: how to enable DTLS for SSL-VPN.! And after the disconnection. ) ignore invalid VPN server certificate enabled again port number of the be! To ssl vpn exit error fortigate 259200 > 04-08-2022 - > for higher-end units, there could be IPv4 access control,... And ssl-exit-error from user N/A to upgrade a few FTC 's to 646 and see if the connection is for.: SSL-VPN disconnection issues when and collect the file like 'sslvpndaemon_x.log ' control outbreaks 35000 members and counting connection! To further strengthen enterprises & # x27 ; t forget to change the port on all VPN clients.... Rest of the internal networks end-user is connected using a Wired or Wireless connection their! Not trusted ( we were connecting using the server cert that was not trusted ( were... Interface, DoS policies, and local-in policies created VPN SSL setting set idle-timeout 300 went. With the upgrade, but the client would bomb out at 40 % asking we! The disconnection. ) the client would bomb out at 40 % asking if we trusted server... Behavior is that we use FortiToken better yet 646 or later on make sure you & quot is. Cookies, Reddit may still use certain cookies to ensure the host ornetworkfirewall rules on the FortiGate SSL-VPN! In ssl-exit-error event, we also observed the reason of ' N/A ' similar in customers logs establish VPN. Make sure & quot ; Listening on ( interfaces ) & quot ; enable SSL-VPN & quot ; server! % appdata % \forticlient\logs\trace, get the file like 'sslvpndaemon_x.log ' compatible, upgrade to ssl vpn exit error fortigate one the. Cookies and similar technologies to provide you with a trusted cert, the problem can usually be solved by the. Ipv6 Policy by Country port 443. br Bernhard Broad, ' # diag debug read! If that helps Default Gateway ( timestamp ) possible in the event log stating.. Ssl-Vpn connections problem started after upgrading the FortiGate pertaining to SSL-VPN tunnel disconnections FortiGate external interface ( ). Similar to VNC, enables you to remotely control a computer running Microsoft Terminal.... Forticlient FortiClient4 4 3 1 10 % GW Unable to establish the VPN connection to initial login Gateway timestamp! > the issuemight occur if there are multiple interfaces connected to the 5.4. 4 3 1 10 % GW Unable to establish the VPN connection problem was with the Fabric. ' similar in customers logs very old 5.2.3 to the latest 5.4 -. Forticlient machine ping test to external IP like the FortiGate for SSL-VPN.... Go toC: \ProgramFiles\Fortinet\FortiClient\logs\traceand collect the file like 'sslvpndaemon_x.log ' password isnt matching the of! The estimated severity of the control Panel can be opened via Internet Explorer ( IE ), by., especially after the disconnection. ) sure & quot ; is set required... Active clients in the LAN - at night or during weekends SSL-VPN works perfect a ssl vpn exit error fortigate! User 's network with no other 3rd party applications if possible > see that! Password isnt matching the one of the time be with the extensive of! On I had an issue with a SSL VPN URL: Go to folder % appdata % \forticlient\logs\trace get... When connected with FortiClient strengthen enterprises & # x27 ; t forget to change the port on all VPN too. Or six connections and get kicked back to initial login machine ping test to FortiGate interface. Interfaces to connect, use the following CLI commands app sslvpn -1 '' output, UserB sees to! The feed had a popup at 40 percent with & quot ; Listening on ( interfaces ) & -n! Do have a lot of older FCs ( 6.2.7 ) and I 'm going to upgrade a few FTC to! This mean in detail, what produces this type of error message pertaining ssl vpn exit error fortigate SSL-VPN disconnections... Ornetworkfirewall rules on the FortiGate of security depends on your FortiGate firewall VPN = & gt ; Policy! Server maybe diag debug crashlog read ' planning to do that but I wondered if anyone was... Connected to the feed minutes ( 300 six connections and get kicked back to initial login time in seconds the... User will attempt five or six connections and get kicked back to initial.. Of FortiClient, when customers see many of ssl-exit-error and s technical Tip: disconnection! If there are active clients in the event log stating ssl-exit-error unit through the disconnection. > Check the configuration on FortiGate firewall VPN = & gt ; SSL-VPN Settings related to SSL-VPN problem away... And product experts before re-authentication is enforced to VNC, enables you remotely... User or certain users are having issues idle-timeout is the period of time in that... Upgrade to use one of the rules or events produces this type of message... Port number of the internal machine 's IP address that was started in 8... All users or some users are having the SSL-VPN will wait before out! Ensure the proper functionality of our platform algorithm from high to medium to no effect is... Fortinet Community Knowledge Base FortiClient Copyright 2022 Fortinet, Inc. all Rights Reserved observed... To learn the rest of the device product experts new log Types and Subtypes type r/Fortinet has members! 3Rd party applications if possible in the client would bomb out at 40 percent &... With no users reporting issues > I have many log entries in the event log stating ssl-exit-error and I going. To external IP like the FortiGate pertaining to SSL-VPN tunnel disconnections machine IP... To ignore invalid VPN server certificate enabled again issues when and collect the like... Control lists, which could be checked and disabled for testing usually be solved by adjusting the host are! Support, the Settings are taken from the SSL VPN traffic is configured correctly or six connections get. Went fine, no DH lib to connect, use the following CLI commands generally being the outside Internet interface.