YES Use Webex API to retrieve (GET) the customer_email latest message and send it as a text message using Twilio API. So Lets have a fun challenge! Lines #13 to #17 describe the Webex webhook configuration. However, my goal was to create a simple and more understandable code. And stay connected with Cisco DevNet on social! To set the OOO status properly in Webex:Windows: The Webex app shows the 'Out of Office' statuseven though the Automatic Replies (Out of Office) setting in Microsoft Outlook has been changed to reflect 'Do send automatic replies'.To resolve the Out of Office statusissue: The Out of Office Status is Not Getting Updated in Webex, Small business account management (paid user), https://support.microsoft.com/en-us/help/290846/how-to-use-the-out-of-office-assistant-in-outlook, Webex App | Show When You're Out of Office. The power of automation, innovation, and integration Cool, right! 4. Seems simple right? CONS: The token is limited to 12 hours. Yes, I will be out-of-office, but since Im part of a critical engagement, I want to be informed (ONLY) if the customer sends me a direct Webex message. @johnny.ghio , deploying the Hybrid Calendar Service could give you a solution.As described in the following article, one of the major features offered by the Hybrid Calendar: "Update a users Webex presence status when the user sets up automatic replies in Outlook (sometimes referred to as out-of-office status)."https://help.webex.com/en-us/mwka5l/Cisco-Webex-Hybrid-Calendar-Service-with-Microsoft-Exchange-Integration-Reference. Outlook crashes whenever Webex meeting is - Microsoft Community GR grkindle Created on August 18, 2021 Outlook crashes whenever Webex meeting is created/cancelled/started Hey folks, as in subject whenever I try to create/cancel/start a Webex meeting from Outlook it shows a message 'communicating with server' and Outlook crashes shortly afterwards. Download Webex; Schedule from Microsoft Outlook; See people's availability; Install your Room or Desk device; Get started with Webex App; Record a meeting; Share files with others; Get started with . Note: For Outlook 2007 choose Tools > Out of Office Assistant. Log in to add app + The Outlook Alerts for Microsoft Office 365 bot for Webex lets you closely monitor when a new email is received, meeting is added to your calendar, or a folder is created in your inbox so that you never miss out on important updates. When you have to leave the office for an appointment or when you go on vacation, you can let others know through your Webex App status in case they want to contact you. NO Use the Webex API to send (POST) the OutOfOffice message, then add the sender email to the log file. Optionally, set a date range for your automatic replies. # 'Authorization': 'Bearer ' + webex_integration token, # For option #3, Understanding the OAuth Flow of a Webex Integration, develop rich integrations and powerful automation with Webex cloud-collaboration platform APIs and SDKs, Webex Meetings API Options for Developers. . The only difference is the Webex tokens usage and some pre-conf needed for options #2 (How to configure Webex Bot? for more information. We are using Out of Office, especially for users who are working parttime. Step #1 Import the required python modules., Step #2 Set up the required tokens, log files, and stderr env., Step #3 A callback function to surface ngrok logs and export them to a log file.. However I know that and I have this feature already in place in my environment. [A-Z|a-z]{2,}\b', "** Webex OutOfOffice Auto Reply **\n\nThank you for your message. When you create your meeting, click "Add Webex Meeting" to . You are probably thinking, Yossi, Webex DOES show your status as out of office! Then retest checking the check box for the Outlook integration in the WebEx app. It works across devices and platforms and it is suitable for home office schemes. Webex app appears to only update the presence status of Out of Office messages, call events, and Webex enabled meetings. [Walk] Start with option #1 and get familiar with Webex personal access token and python code. Line #24 is a Webex image file (to be sent with the text message). This isn't the same as choosing Out of Office when you schedule an appointment or meeting. Split from this thread. A short out-of-office email that goes out automatically to anyone who sends you a message while you are away for a period of time. Users are complaining that for in person calendared meetings and just time blocks . Go to Microsoft Outlook or Google Calendar to set your automatic replies. Notes: Click your profile picture on Webex App and then perform one of the following actions: On Windows: go to Settings > Video. . Click Advanced settings. Note: The Webex Out of Office status is set by the Calendar Connector, which observes the auto-response status on the user's Exchange/Office 365/Google mailbox and may take up to 15-20 minutes to update. You know, when you go to create an event in Outlook, you can set the "show as" value to some things such as "Out Of Office". Im out of the office and will be back at (Date of Return). However, Webex IM doesnt support that (for now). Wondering if there is a way to set the OOO status in webex even for "Out of Office" calendar events (without automatic reply). If a new entry was added, query Ngrok if the message is from the customer_email (defined in step #2). If you're unsure about your setup, contact your administrator for help. It notifies the sender that you are away and may not respond until you return. I was asking for a wayto set the OOO status in webex for "Out of Office" calendar events BUT when the user doesn't set up automatic replies in Outlook. People in your organization will see your status: When they see your name in the space list. Lets design and build something cool! Webex integration to Outlook for Windows gives you an easy way to schedule or start Webex meetings using Outlook. Under your name when they message you directly. Integrate with Twilio for sending text messages. Users are complaining that for in person calendared meetings, Zoom or MS Teams meetings, and just time blocks calendared as Busy that Webex is show a presence status of Active (Available). Webex presence info in MS Office/Outlook - Cisco Community Start a conversation Cisco Community Webex Webex Community Webex Meetings and Webex App Webex presence info in MS Office/Outlook 352 Views 0 Helpful 3 Replies Webex presence info in MS Office/Outlook Shambu Gad Cisco Employee 08-03-2021 10:17 PM This isn't the same as choosing Out of Office when you schedule an appointment or meeting. when writing an email message. Steps taken to try and resolve this problem: 1) Googled the phrase in part or in whole. This isn't the same as choosing Out of Office when you schedule an appointment or meeting. Line #20 To create the webhook, we can use ONLY the webex_personal_token (and not the Bot or Integration tokens). Is strange that Cisco Webex is unable to get this information. When they see your name in a space's People list. PROS: The recommended way for a Webex integration project. Yes, there are other ways to write the Python code (w/o using the log files). Actually nothing left from WebEx, BUT when we go to Outlook > New items > Appointment there is still a ribbon visible. In the results list when they search for your name. Send an auto-notification when Im out of the office. Cisco, which offers the Webex platform, was slightly ahead of Zoom, while Microsoft led the leaders quadrant. 2. . Move this slider button to at least the first level. You can only see your out of office status in Webex App: When you set your automatic replies for out of office in Microsoft Outlook or your out of office or vacation reply in Google Calendar, see Out of office or vacation reply for Gmail for more information. # 'Authorization': 'Bearer ' + webex_bot_token, # For option #2 This is your home to ask questions, share knowledge, and attend live webinars. Step # 3: Create Meeting. You know, when you go to create an event in Outlook, you can set the "show as" value to some things such as "Out Of Office". Turn on 'Automatic Replies (Out of Office)'or the 'Out of Office Assistant' in Outlook. The WebEx add-in for Outlook isn't included with the WebEx Meetings Desktop app, you have to download the 'Cisco Webex Productivity Tools' app to enable WebEx add-in in Outlook. The Cisco WebEx Meetings offers an add-in for Microsoft Outlook to easily Create, Join or Schedule a meeting straight from the Outlook app. Webex App | Show When You're Out of Office, Small business account management (paid user), Out of office or vacation reply for Gmail. Create a log file to record the message sender name. In the results list when they search for your name. Option #2 Set up an automatic reply Select File > Automatic Replies. I am having same issue on Outlook for Mac version 15.40 on Office 365. No useful results. @Goswin Weemaes, thank you for your answer. 2) Turning off all COM plugins save for Webex. Get Ngrok (HTTPS) tunnel information (i.e., the tunnel URL). 0 Helpful Share Reply emma.wilson Beginner In response to Kathy N. Options 02-01-2022 01:45 AM Step 1: Confirm that you have the productivity tool installed on your computer. message) is created. Also, Webex IM is my (and many others) preferred communication method, so I would expect to have the same out-of-office future/support. Forward Webex messages from a specific person (i.e., the customer) to my mobile phone using Twilio integration. Cisco Blogs / Developer / Do More With Webex Out-Of-Office Auto Reply. If not, you should activate it by following the steps below; Step 3: Open the Microsoft Outlook and Tap on the File Tab. 01-31-2022 08:38 AM If you have Webex integrated with a calendar system, that will affect your status and put the Out of Office icon on your profile if you have that as an event on your calendar. . Have you checked your calendar to see what your status is? PROS: Simple to use (one token is needed). Step 2: Check if the WebEx Add-in is activated. In the Automatic Replies box, select Send automatic replies. LinkedIn | Twitter @CiscoDevNet | Facebook | Developer Video Channel, Do More With Webex Out-Of-Office Auto Reply, # webex_bot_token = "xxx2" # For option #1 and #2, # webex_integration_token = "xxx3" # For option #1 and #3, "https://webexapis.com/v1/messages/direct?personEmail=", # For option #1, #2 and #3 It can also facilitate messaging and meeting organisation in one single application. # 'Authorization': 'Bearer ' + webex_bot_token, # For option #2 For a demo/PoC purpose, use the personal access token. At the top of your page, you will see Settings with a cog icon. The Out of Office Status is Not Getting Updated in Webex. Upon doing so, an error is returned that states "The site you have selected is not authorized. No effect. Webex App | Show When You're Out of Office, Small business account management (paid user), Out of office or vacation reply for Gmail. Out of office or vacation reply for Gmail The integration within the Office products are great for displaying the availability of the user, e.g. The script can be executed from your local laptop, Raspberry Pi, or a cloud-compute instance.. NO Check if the senders email address is already stored in the log file. 3) Online repair of Outlook. That will be professional, efficient and will reduce the number of messages! Your out-of-office message usually provides important information such as: Im sure that you are getting many emails every day. If you're using a Microsoft Exchange account, go to Send automatic out of office replies from Outlook and follow the steps under "Set up an automatic reply." Your site administrator may have installed Webex Productivity Tools for you. Customers Also Viewed These Support Documents, https://help.webex.com/en-us/mwka5l/Cisco-Webex-Hybrid-Calendar-Service-with-Microsoft-Exchange-Integration-Reference. To see which type of Outlook email account you have, open Outlook, select File > Account Settings > Account Settings, and then look in the Type column. This isn't the same as choosing Out of Office when you schedule an appointment or meeting. Webex integration to Microsoft Outlook is part of Webex Productivity Tools. The Twilio python library can be downloaded from twilio.com/docs/libraries/python. That way, I wouldnt need to open the WebEx client! Check out the code to design and build a Webex IM automatic out-of-office reply feature. [stretch-goal.2] Retrieve the Outlook 365 OutOfOffice message and integrate it with Webex code. Ask a question or leave a comment below. Note: For Outlook 2007 choose Tools > Out of Office Assistant. If not, you can download it from your Webex site. In the Automatic Replies box, select Send automatic replies. resource: messages -> Capture ONLY Webex messages. During this period, I will have limited access to Webex chat.\n\nFor project X, please contact (Contacts Name) at (Contacts Email Address).\nFor project Y, please contact (Contacts Name) at (Contacts Email Address).\n\nIf you need immediate assistance, please contact me on my cell phone at (cell phone number).\n\nBest regards\nYossi M.", # For option #1, #2 and #3 So I thought to myself . The python code of the three options is very similar. No effect. . BUT, I cannot share important information as to who is filling in for me while Im out, or my contact for urgent matters. Lines #5 and #6 are required if using the Bot or Integration tokens. Webex app appears to only update the presence status of Out of Office messages, in a call events, and Webex enabled meetings. Next up, once the download is complete, you will need to create a Webex meeting through Outlook. We checked the registry and everything, but no idea where this comes from. Click on the "Create a new meeting" button, then choose Webex from within its options menu. It's all about capturing eyeballs. Webex integration to Microsoft Outlook is part of Webex Productivity Tools. Under your name when they message you directly. Combining a personal access token to create the webhook and Webex Bot token to send the messages (WebEx Bot is part of the organization with a permanent token). Check out the code to design and build a Webex IM automatic out-of-office reply feature. For help; . [stretch-goal.1] Support message markdown format and attachments. Configure pyngrok to introspect HTTP traffic running over port 5000 (Whats. Tail the log file and check if a new localhost:5000 entry was added. Send the notification ONLY to individual chats and not group chats. Python programming? When your calendar is integrated with Webex App. Your status in Can you leverage automation/different technologies/programming languages to mitigate it? Using Webex API GET call, retrieve the customers latest message. Therefor, the email notification sent by Outlook/Exchange is unnecessary and even considered internal spam. What a great feature, right? When they see your name in a space's People list. Out of office or vacation reply for Gmail When you set your automatic replies for out of office in Microsoft Outlook or your out of office or vacation reply in Google Calendar, see Out of office or vacation reply for Gmail for more information. CONS: The Out-Off-Office message will appear in the WebEx Bot (new) room and not as a conversation follow-up. For this purpose, start Outlook and go to your Calendar. On macOS: go to Preferences > Video. Your site administrator may have installed Webex Productivity Tools for you. You'll even be able to Accept or Decline meeting invites directly from a Webex space. In August 2021, Gartner placed Zoom in the leaders section of the analyst firm's Magic Quadrant for Unified Communications as a Service, which includes telephony, video meetings and messaging. Webex App automatically updates within 20 minutes, and your profile picture displays like this: 4) Complete removal of all webex software, including using their removal tool, and re-installation. CONS: Challenging, A bit complex to configure (two tokens are needed, Integration token is up to 104 days). Option #3 However, Ive noticed that Im getting more and more Webex messages as well! 3. Using that token, we can create the webhook and messages. Right? Configure Webex webhook to send notifications to ngrok URL when: Once a new message is received, record the sender name. Yes, additional features such as a script scheduler, and a friendly UI can be added. filter: roomType=direct -> ONLY from direct messages and not from group rooms. Let me know if this works. You can only see your out of office status in To handle the large volume of emails, especially when Im away, I created a very efficient set of outlook folders and rules Both work perfectly! targetUrl: tunnel_IP -> Ngrok tunnel URL. No effect. Soon as I put my cursor on the search, Outlook crashes and automatic restarts. Check the. This will turn off automatic replies at the date and time you enter for the end time. Right? From your Windows start menu, type in user access control. Webex integration to Outlook for Windows gives you an easy way to schedule or start Webex meetings using Outlook. When you have to leave the office for an appointment or when you go on vacation, you can let others know through your Webex App status in case they want to contact you. . PROS: Simple to use (two tokens are needed, Bot token is permanent). Important Note: Creating an appointment on your calendar and setting it to show you as Out of Office (OOO) does not set the Out of Office status in Webex Teams. Webex App: When you set your automatic replies for out of office in Microsoft Outlook or your out of office or vacation reply in Google Calendar, see This will turn off automatic replies at the date and time you enter for the end time. Combining a personal access token to create the webhook and Webex Integration token. webex automatically changes your status as airplane not available and you cannot override . If it does, I would appreciate it if you would open a TAC case and reference my case. You are right. To resolve the Out of Office status issue: Log in to the Outlook Web App: https://outlook.office365.com/owa/ Define the required Webex and Twilio tokens (Note lines 10 and 11. Welcome to the Webex Community. Soon as I put my cursor on the search, Outlook . Go to Mail section. But what about the Webex API tokens limitation? The Out-Of-Office message will look like this >. Have a question? What is your challenge? However, Webex IM doesn't support that (for now). If you have an out of office in outlook it turns one on for internal and external emails. Then choose Automatic replies and click the 'Turn on automatic replies' toggle. Turn on 'Automatic Replies (Out of Office)' or the 'Out of Office Assistant' in Outlook. [stretch-goal.1] Support message markdown format and attachments Webex , [stretch-goal.2] Retrieve the Outlook 365 OutOfOffice message and integrate it with Webex code That can be done leveraging the automaticRepliesSetting call of. Line #22 contain a regex to find (any) email address. 1. The issue we face is that it's greyed out and cannot be checked/unchecked -> "Please ask your admin to enable this option". 03-23-2022 11:47 PM Hello there, in Webex App -> Settings should be the possibility to connect Webex client with Outlook. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You may change the regex to only search for your organization emails (e.g., r\w*@cisco.com\w* will find ONLY x@cisco.com emails). If not, you can download it from your Webex site. It also supports integration with other applications and various platforms. event: created -> When a new event (i.e. I was asking for a way to set the OOO status in webex for "Out of Office" calendar events BUT when the user doesn't set up automatic replies in Outlook. The Out of Office Status is Not Getting Updated in Webex. These are required if using the Bot or Integration tokens). When I attempt to "Add WebEx Meeting" from the ribbon in an Outlook calendar invite, a Cisco Webex Meetings Scheduler log-in box opens requiring me to choose my WebEx site and then to enter my Microsoft Account sign-in information. In Control Hub, the O365-hybrid-calendar option is enabled The users have full paid licenses Send only one notification (and not every time the same person sends a message). Step 4: Select Options and click on the Add-ins button. User Review of Webex Calling: 'Webex Calling is one of the main calling applications in the organisation. [Fly] Complete the practice by implementing a Webex Integration token and an OAuth grant environment using a web browser. But I know myself, if I will open the Webex client, I will be tempted to read other messages. You can only see your out of office status in When your calendar is integrated with Webex App. The Webex app shows the 'Out of Office' status even though the Automatic Replies (Out of Office) setting in Microsoft Outlook has been changed to reflect 'Do send automatic replies'. Select your camera in the Select accessory dropdown list. For the script to work, we need a token to: The challenge is that we cannot use the following: Option #1 Out of date Webex add-in is causing a crash. Set up an automatic reply Select File > Automatic Replies. This isn't the same as choosing Out of Office when you schedule an appointment or meeting. You know, this cool airplane icon? for more information. The Out of Office status is not getting updatedin Webex. It is used for VoIP calls. When your calendar is integrated with Webex App. Get started. To resolve the Out of Office status issue: Log in to the Outlook Web App: https://outlook.office365.com/owa/ If you're unsure about your setup, contact your administrator for help. Jabber was very consistent in showing a users presence as "In a Meeting" for any Outlook calendar event that showed the user as Busy. ), and #3 (How to configure Webex Integration?). People in your organization will see your status: When they see your name in the space list. Then continue. It would be nice if WebEx could send an auto out-of-office reply with my backup persons contact. Go to Microsoft Outlook or Google Calendar to set your automatic replies. It would be great to auto-forward ONLY the customer Webex message as a text message (i.e., SMS). Webex App automatically updates within 20 minutes, and your profile picture displays like this: using outlook out of office changes and controls your status in webex. However, it is limited to 12 hours.x. Wed love to hear what you think. Click this, then click View all Outlook settings. Most folks will not send repeated messages on the same subject when they know Im away. Learn how to set up out-of-office in Outlook on the web here: Go to https://outlook.live.com/ and sign into your account. I want to. 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Outlook and go to Microsoft Outlook or Google Calendar to see what status! Outlook/Exchange is unnecessary and even considered internal spam app - & gt ; replies. And will be back at ( date of Return ) steps taken to and... Back at ( date of Return ) on Office 365 person ( i.e., the email notification sent Outlook/Exchange. Using Twilio integration time blocks appointment or meeting the sender that you are thinking! All Outlook Settings: Challenging, a bit complex to configure Webex (... Of your page, you can not override getting updatedin Webex up, once the download complete! In user access control > when a new localhost:5000 entry was added message markdown format attachments! Will turn off automatic replies and click on the & quot ; the site you have is! You would open a TAC case and reference my case ONLY see name... Doesnt support that ( for now ) every day token to create webhook! Script scheduler, and Webex enabled meetings to 104 days ) not authorized set up an automatic reply Select &. The Bot or integration tokens ) to retrieve ( get ) the OutOfOffice message, then click all..., query Ngrok if the message sender name internal spam there, in a call events and! And python code created - > when a new localhost:5000 entry was added, query Ngrok the... Of Office messages, in a call events, and # 3 How... Many emails every day you will see Settings with a cog icon: and! Update the presence status of Out of Office when you schedule an appointment or.. Roomtype=Direct - > when a new message is received, record the message sender name,...